Returns & Delivery Policy

United Kingdom & Ireland Delivery

 

Standard UK & Ireland Delivery**:
£3.80 – Free for orders over £25

 

Delivery is usually between 3-7 working days.  Please note, longer periods may be required for specialist and long lead items.

 

Athlos Triathlon will calculate postage charges based on the general information provided. However, if the customer geographical location causes an anomaly for the courier companies that are used, Athlos Triathlon reserve the right to contact the customer direct to amend the postage charges that will need to be applied.

 

International Delivery

Items sent to Europe and Worldwide usually take between 3-14 days to arrive, however this is dependent on the destination.

Goods are shipped from the UK; Local Taxes and/or import duties are not included.

Please Call 028 9068 1200 for an accurate delivery cost.

**Some geographical restrictions may apply for UK delivery

 

Returns Information

  • It is the customer's responsibility to cover the cost of return to us and make sure that it is well packaged.
  • All products along with their packaging must be returned in the original saleable condition you receive them in.
  • We recommend that you use recorded or special delivery as we cannot be liable for any loss or damage in transit.
  • If returned goods are found non faulty, there will be a return fee of the carriage amount.
  • Carriage will also be charged on items that are returned as they are the incorrect size and this is down to the error of the customer.
  • The original delivery charge will be charged again to re-deliver your order in situations where the item was not delivered due to the fault of the customer, such as address
  • provided by customer is incorrect or the customer was not able to sign for the item or collect it from the sorting office.
  • Athlos Triathlon has the right to deduct an amount from the reimbursement (or charge a consumer) if the consumer has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. This is based on whether a consumer has handled the goods in a way beyond what is reasonably allowed in a shop.

 

All refunds of product purchases will be processed within 14 days of receiving the goods

 

Your Rights as a Consumer

In accordance with UK law, consumers have a 14 day period in which you have the right to cancel your purchase and receive a full refund (This excludes custom products).

 

How to cancel within 14 days of receiving your goods.

  • Athlos Triathlon must receive a cancellation notice in writing within this period. We recommend that you use the email address info@athlostriathlon.com.
  • Once the return has been accepted from Athlos Triathlon, you must return the product within 30 days of the cancellation.
  • Please note the following are excluded from the cooling off period: custom orders, magazines, perishable goods and hygiene goods.
  • It is down to you as a customer to make sure that a product is returned in its original condition, ensuring the goods remain in resalable condition including packaging, manuals and all accessories, with a valid proof of purchase.
  • Athlos Triathlon has the right to deduct an amount from the reimbursement (or charge a consumer) if the consumer has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. This is based on whether a consumer has handled the goods in a way beyond what is reasonably allowed in a shop.

 

Returns Address:

Athlos Triathlon

148-150 Lisburn Road

Belfast

BT9 6AJ

 

Telephone: 028 9068 1200